COVID-19 Update: Adjusted Office Hours

COVID-19 Update: Adjusted Office Hours

COVID-19 Update: Adjusted Office Hours

Kanab Veterinary Hospital on COVID-19 Status


To all of our wonderful clients and our community,

In an effort to follow recommendations from the American Veterinary Medical Association and the local state associations and governments, we are releasing our current update on our hours of operation and medical situations that we will be attending to. Per our previous notification, we have already increased sanitation and will continue to look for any way to do the best possible job here to protect you and your loved ones - both four-legged and two-legged.

Following are changes to our routine that are implemented with immediate effect:

  1. NEW HOURS OF OPERATION – Mon-Fri 8:00 am – 12:00 pm

  2. We will reschedule all non-essential appointments so as to limit public exposure.

  3. We will use tele-triage and tele-medicine as it fits under a legal Veterinary Client Patient Relationship (VCPR) to help with follow-up and even initial visits to reduce exposure.

  4. As you call-in we will ask a number of questions to help us determine the best course of action. When you arrive for your appointment, REMAIN IN YOUR CAR and either call or honk to let us know you are here. A staff member will come to your vehicle to obtain history and patient. We will care for them and then return them to you.

  5. We will still see puppies and kittens to get them through their initial vaccines and their 1yr booster, but if they are beyond that they can lapse for some time with minimal risk.

  6. The human medical field has already approached veterinarians as a profession to help preserve personal protective equipment and medical supplies. As a result of this, we are limiting our visits to only sick, injured, and emergency situations. Please be patient with us as we continue to stay on top of the situation and serve you all to the best of our abilities.

  7. We are temporarily discontinuing any boarding or grooming appointments that are not done for medical necessity.

  8. We are also discontinuing routine travel to outlying areas to help reduce the risk of spread to or from those areas. We will evaluate the need for farm and house calls on an as needed and safety basis.

  9. Use our regular phone number to contact us at 435-644-2400. Email -

  10. We are working on a call system to be able to respond to our clients’ needs between the noon hour when we close and 5:00 pm when the Southwest Animal Emergency Clinic in St. George opens. This is a top priority and we will update you as soon as it is available.

  11. Remember we have an ONLINE STORE: where you can purchase food and medical supplies that you would normally purchase at the clinic. **Note – if an RX is needed, the online store will make that request directly to Kanab Veterinary Hospital on your behalf.


In order to ensure we continue to provide the best possible care for your animals under the current constraints, we will need to implement a system of triage. We know emergencies will arise and to help you assess what is considered an emergency, requiring immediate veterinary consultation or care, we have listed examples below:
  1. Severe bleeding or bleeding that doesn't stop within five minutes

  2. Choking, difficulty breathing or nonstop coughing and gagging

  3. Bleeding from nose, mouth, rectum, coughing up blood, or blood in urine

  4. Inability to urinate or pass feces (stool), or obvious pain associated with urinating or passing stool

  5. Injuries to your pet's eye(s)

  6. You suspect or know your pet has eaten something poisonous (such as antifreeze, xylitol, chocolate, rodent poison, etc.)

  7. Seizures and/or staggering

  8. Fractured bones, severe lameness or inability to move leg(s)

  9. Obvious signs of pain or extreme anxiety

  10. Heat stress or heatstroke

  11. Severe vomiting or diarrhea – more than two episodes in a 24-hour period, or either of these combined with obvious illness or any of the other problems listed here

  12. Refusal to drink for 24 hours or more

  13. Unconsciousness

The bottom line is that ANY concern about your pet's health warrants, at minimum, a call to your veterinarian.

We greatly appreciate your understanding and support as we move forward with the medical community to protect you, your beloved animals and our nation's food supply.

We know that this is a trying time, but as we all work together and remain collected and calm, we can persevere. As we look to our God that this country was founded on and do as our currency says, "In God We Trust" I know that we will prevail. Again, we thank all of you for who you are and what you do to make this world a wonderful place! Thank you for allowing us to serve you!

Kevin D. Ballard, DVM & Aimee Smith, DVM

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